1.29.2015

Leadership Caffeine—Humility and the Effective Leader

image of a foam coffee cup with brown outer sleeveBy artpetty.com

The most effective leaders I know are simultaneously courageous and humble in the face of ambiguity and adversity.
Courage as we all know is essential for facing and making the tough decisions demanded in difficult situations. I referenced this attribute in my recent post, Leading into the Fog.
A healthy grounding of humility serves as a powerful check and balance influence that helps effective leaders fight the pressure to make rash decisions in the drive to be perceived as
omniscient.
There’s a very real…and very dangerous pressure in many organizations for those in charge to appear all-knowing and all-confident. This pressure is a catalyst to rash and poor decisions that exacerbate already difficult situations. After all, no CEO wants to appear weak in front of her board and no manager wants to appear as if he doesn’t know what to do in front of his team or boss. The pressure to avoid being perceived as weak or uncertain invites individuals to portray a false sense of confidence and to act around misguided quick-fix thinking.
There are no quick fixes in business. Not for a strategy problem, a revenue problem, a competitive problem, a quality problem or a talent problem. They are sticky, wicked, complicated issues where solutions emerge in iterative fashion of try, fail, learn, improve… . You have nothing to gain by suggesting you have all of the answers.
Please don’t confuse my use of the notion of humility as anything that suggests weakness. Rather, I view the trait of humility as an attribute of a strong leader. Humility allows the leader to clearly understand the situation and to have realistic context for the implications, risks and challenges. It also allows this leader to comfortably seek and accept help.
The effective leader is a realist who understands that he/she is responsible for the choices to move beyond the present circumstances. This leader draws upon the ideas, insights and approaches of the best minds on the team. It takes true inner strength to both acknowledge that you don’t have all of the answers and that you and the team will be better off if you seek and accept input from those around you.
Developing Your Own Leadership Style:
We all cultivate our own leadership styles and approaches over time and based on experience. With the benefit of age and experience, I’ve long concluded that I’m stronger and more effective by drawing upon and engaging others for the most vexing challenges. It’s difficult at times to resist asserting on an issue that seems straightforward or feels familiar. It’s easy to dictate..but it is most often right to hold back and support the discovery and learning of others. Often, the solution the team develops turns out to be superior to the one that worked historically.
At the end of the day, the art of leading and managing effectively is knowing which decisions you can outsource and which you and you alone must be accountable for. Don’t shirk your responsibility to make decisions that enable action. Just don’t confuse this with the need to make all of the decisions.
In situations where the pressure is on from above and below, it’s fine and necessary to portray a strong sense of confidence that you and your team will find the way forward. Those above you want to know that you’re moving forward and those around you want to be part of the work. Just resist the temptation to put it all on your shoulders. That’s not leading, it’s dumb.
The Bottom-Line for Now:
Delusional leaders who have worked to convince everyone around them that they have all of the answers have a tendency to begin believing their own dogma. These individuals are dangerous to a firm’s health. Instead of feeling the pressure to act like a superman or superwoman in corporate clothing, try recognizing that the super people around you have the critical pieces to most business puzzles. All you need to do is invite them to get involved with developing the solution.

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